|
Technical support
|
|
|
|
The program cannot be installed |
If the program installer makes an error while installing The
English Teacher, exit Windows, close all running programs
if you can, turn off your PC. Then, turn it on again, close all
running programs, and try to install again The English Teacher.
This usually solves the majority of installation problems.
If you continue having problems, and have an antivirus program,
temporarily disconnect it, then try to install The English
Teacher, and reconnect the antivirus program again.
For additional help, please make a note of the error message
that appears on screen, and send it to
support@opusedu.com
|
|
|
|
|
The program stalls or runs very slowly |
Solutions:
1. If you use Windows 2000:
This information concerns:
Windows 2000 Professional.
Windows 2000 Server.
Windows 2000 Advanced Server.
An error that has been detected in the Windows 2000 Memory
management, causes a blocking condition in several
applications (among which, The English Teacher). The problem
manifests itself in one of several ways:
The English Teacher stops responding.
The Task Administrator doen not respond.
CPU usage is 100% or close to it.
It becomes necessary to restart the computer.
Microsoft has prepared a hot fix to solve this problem.
Note: Service Pack 1 must be installed before hot-fix can be
downloaded.
If you have Windows 2000 in spanish, please
click here to download the hotfix (365k) < Windows 2000
in Spanish.
If you have Windows 2000 in english, please
click here to download the hotfix (370k) < Windows 2000
in English.
Instructions:
- Download the hotfix.
- Close all applications still running.
- The filename is q288165_w2k_sp3_x86_ES.EXE for
Windows 2000 in spanish, and Q288165_W2K_SP3_x86_en.EXE
for Windows 2000 in english.
- Close Windows, turn off and then turn on your PC.
THIS HOTFIX IS OFFERED BY MICROSOFT “AS IS”, WITHOUT ANY
WARRANTIES OF ANY SORT. IT IS YOUR RESPONSIBILITY TO BACKUP
YOUR FILES TODATE. WHEN DOWNLOADING, YOU RUN WITH ALL THE
RISKS. .
For Microsoft’s more detailed description of the problem,
please go to
http://support.microsoft.com/support/kb/articles to read
the legal text accompanying the hotfix.
2. Close all programs you are not using. You can know
which programs are open by looking at the taskbar (the
taskbar in Windows appears by clicking the "Start" button).
3. If you still encounter problems after having closed
other programs, close Windows, turn off your PC, and turn it on
and try running The English Teacher again. |
|
|
|
|
The microphone does not work |
|
About 99%
of the problems found when recording are due to an incorrect
configuration of the microphone control in Windows, or to an
incorrect connection of the cable to the Sound Board. Many
of the less well known PC brands come with an incorrect
microphone setting. Fortunately, there is a simple solution.
Solution:
1. Make sure the microphone is attached to the "mic"
connection of the Sound Board.
2. Load the program "Volume Control" (in Windows 95,
go to Start > Programs > Accessories > Multimedia; in
Windows 98 or 2000 go to Start > Programs > Accessories >
Entertainment).
3. Inside the program "Volume Control", select
"Options > Properties". Select "Recording". Make sure the
“Microphone” option is selected. Click on the [Accept]
button. Increase the volume control of the "microphone" or
"mic". After following these steps, you should be able to
record your voice. If you continue having problems while
recording, go to step #2 and modify the "mic" or
"microphone" control to the "other" option.
|
If after
following the abovementioned steps, you still have recording
problems, please determine if the problem is related to The
English Teacher or to Windows:
1.
Close The English Teacher (if it was open).
2. Try to record your voice using a program called "Sound
recorder", which is the standard recording program in Windows
(in Windows 95, go to Start > Programs > Accessories >
Multimedia; in Windows 98 or 2000 go to Start > Programs >
Accessories > Entertainment).
If you
cannot hear your recording, the problem is located in the way
Windows has been configured, or in the Sound Board. Contact your
PC’s manufacturer to get help. |
|
|
|
|
The computer takes too long extracting sound from the CDROM
|
If you have The English Teacher CD-ROM, the sounds not located
in your hard disk drive are extracted from the CD-ROM. It may
occur that the time it takes from the moment you request the
pronunciation of a word until you hear it, is too long. This may
be caused by one of the following reasons:
1. Your CD-ROM unit takes too long to speed up
sufficiently to begin the transfer of the information requested.
Specifically, some high-speed units need several seconds to
reach the high rotational speed necessary to begin the transfer
of data. If your CD-ROM unit has this problem, you should be
able to listen rapidly to the pronunciation of any word once
this high rotational speed is reached. After some seconds of
inactivity, the CD-ROM stops rotating, and the sound of the next
requested word will again take a few seconds to be heard.
2. The CD-ROM has some dirt in the central ring
where the CD-ROM unit contacts the CD.
3. The CD-ROM is scratched or damaged.
4. Your CD-ROM unit is malfunctioning.
Recommended Solution: Try to copy all the multimedia
files from the CD-ROM to your Hard Disk. Instructions:
* If your Hard Disk has more than 600MBytes (0.6 GBytes) of free
space, copy the folders named "Movies" and "Sound" from the
CD-ROM to the folder where you installed The English Teacher (normally
"C:\Program files\Opus Educational Software\The English Teacher")
|
|
|
|
|
The English Teacher screen looks bad |
Solution:
Make sure the screen resolution is at least 800X600 (800 points
or horizontal pixels X 600 vertical), and that video color has
at least 256 colors.
How to do this from Windows 95 / 98:
1. From "My Computer" ("Mi
computadora"), double click to "Control Panel" ("Panel de
Control").
2. Double click on the “Display” icon ("Pantalla").
3. Click on "Settings" ("Parámetros”).
4. Make sure the following two things are set
as follows:
* Screen resolution is at least 800X600
* Colors must be 256 or more ("High Color" preferable).
5. Click on the "Accept" or ("OK") button. |
|
|
|
|
|
Do you have any suggestion to improve this Web site? Click here to send us an email.
|